VERONIQUE L. - April 2024 France No title
Positive:
Very good location, little supermarket below, easy for little needs, confortable beds, nice bed linen.
Negative:
No comment
Denise S. - April 2024 Australia The property was beautiful with a gorgeous view over the square. Very close to parking at Les Hal...
The property was beautiful with a gorgeous view over the square. Very close to parking at Les Halles. Nearby are restaurants and a supermarket.
When the weather is fine the diners do stay up late so can be a bit noisy.
There is so much to see and do in the area. We loved our time in Avignon.
Welkeys - April 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Mark W. - April 2024 New Zealand No title
Positive:
No comment
Negative:
No comment
Buenos y correctos:
-centro de la ciudad, fácil de pasear muchos puntos de visita y las compras....
Buenos y correctos:
-centro de la ciudad, fácil de pasear muchos puntos de visita y las compras.
-Supermercado Carrefour city justo de bajo del piso.
- es bastante tranquilo siendo centro de la ciudad.
- el piso con 2 habitaciones están con buen espacio y decoración moderna y limpia.
Inconvenientes:
- no hubo indicación sobre parking y demos muchas vueltas
- No habla en inglés , pero intentamos comunicarnos y contesta rápido — hay que comunicarse por varias personas.
- juegos de sábanas fueron más pequeñas que edredones, hay que poner nosotros, imagínate después de un viaje largo para llegar un lugar sólo quería descansar…
- bastante escaleras para llegar piso 2, realmente es piso 3. Si hay muchas maletas o personas con problemas de rodillas, o niños pequeños, un poco complicado.
- hay mosquitos grandes en esta época..
en general, está muy bien para una familia en corto viaje. Limpio y cómodo.
Welkeys - May 2024
Dear David, thank you for taking the time to write us a comment. We are happy that you enjoyed the location and layout of this accommodation as well as our cleaning service. If you plan on travelling by car, make sure to check out if the accommodation includes a parking space as it can be difficult to park in some cities. Our team at the main office can be reached by phone, should you require assistance in English or Spanish, our local team always does its best to exchange with our guests. The floor number and absence of elevator are clearly mentioned in the description. Your remark regarding the beds not being made has been taken into account, we will make sure to discuss it with our team. We do hope to welcome you again in Avignon, or in any other one of our destinations. Warmest regards.
Alastair R. - March 2024 United Kingdom Great location, lovely apartment and great value
Positive:
Great location
Clean and modern
Perfect for our needs
Negative:
Nothing
Would not change a thing
Welkeys - March 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Ralph C. - February 2024 Australia The apartment is very nice - two good size bedrooms, 2 bathrooms, and very well equipped and comf...
The apartment is very nice - two good size bedrooms, 2 bathrooms, and very well equipped and comfortable. It is in a excellent location for seeing the best Avignon has to offer.
However, communication with the manager left a bit to be desired. We paid our deposit, then the final payment, and the app showed we had paid nothing, right up until we actually checked-in. I had to ask that they had received the payments, and was reassured, but there was nothing on the Stayz site to show it.
Check-in arrangements were made, and a 'concierge' arranged to let us in and show us around. On arrival, at the mutually-agreed time, there was nobody there. I phoned her, then her backup, and neither answered their phones - each one was phoned twice. I had to phone the head office to get an answer.
The 'concierge' arrived 15 minutes later, without a care in the world, as if nothing had happened! She was very half-hearted about the whole thing, as if it bored her.
I would recommend this property, but only if they improve their arrival arrangements.
Welkeys - July 2023
Dear Ralph, thank you for taking the time to write us a feedback. We are happy that you enjoyed the location and comfort of this apartment. Your remarks have been taken into account and we will make sure to discuss them with our team. As we strive to improve with each guest, we hope to welcome you again to provide you with a better experience. Best regards.
Gerald D. - February 2024 United States Check in procedures are in need of total révision! Being able to get in to the property was a dis...
Check in procedures are in need of total révision! Being able to get in to the property was a disaster. While repeatedly providing arrival time information to the management co., the on-site person didn’t seem to know them. She didn’t speak or read english which is OK but there needs to be a way to communicate with the client. Calls to let her know we had arrived were responded to by, “I don’t speak english”. Further texts were by “what’s app”. By chance I had installed it on my phone otherwise there would have been no communication between us. Also the client should be made aware that cabs can only access the address during certain hours because of street barriers. Because of that we had to carry our luggage a considerable distance to reach the rental. Because of the failed communications we are not sure anyone was going to meet us. After waiting about 20 minutes someone finally showed up. Some other downsides to the property were: Every early evening gangs of men would sit near the entrance sometimes blocking the entrance to the property. And I am not
referring to the Uber Eats people who were picking up groceries; water to the washing machine was turned off and it was out the entrance door and up some stairs, it was another hassle to get it fixed and the TV didn’t
work. On the positive side the place was clean, the furnishings good and the location excellent.
Mary L. - February 2024 United States The apartment was a very good set up for us as a family of adults. The kitchen was well appointed...
The apartment was a very good set up for us as a family of adults. The kitchen was well appointed as were the other rooms. It worked well for us as we are all able to handle stairs and to walk to the many wonders of the old city. If someone wanted to be closer to the Palais de Papes or many of the restaurants they may need to consider something a bit closer in the city walls. The Halles market is very close with its incredible choice of food. We definitely benefited from being close by. We were well looked after during our stay and are greatly appreciative.
Welkeys - November 2022
Hi Mary, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Sharon W. - February 2024 Canada My husband and I stayed in Avignon for 5 nights. Location couldn’t be better. Francois assisted w...
My husband and I stayed in Avignon for 5 nights. Location couldn’t be better. Francois assisted when we arrived(late) to check in. Accommodations are as pictured. Well equipped.
Welkeys - October 2022
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Derek R. - February 2024 United Kingdom Superb apartment in the centre of Avignon. Local indoor market was was great with unique selectio...
Superb apartment in the centre of Avignon. Local indoor market was was great with unique selection of fresh foods.
We also enjoyed the Saturday street market as well.
We just lived like the locals and enjoyed our 21 days here very much !! Great selection of bars in the square which we also enjoyed very much.
Welkeys - July 2023
Dear Derek, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again in Avignon anytime soon. Warmest regards.
Brett A. - February 2024 United States Apartment was as advertised. Well appointed, clean and roomy. Great location near many restaurant...
Apartment was as advertised. Well appointed, clean and roomy. Great location near many restaurants, a grocery store and the Les Halls food market. The only issue I had, is that there is a bar directly opposite and there was a few nights it got pretty loud, late into the night. Other than that, it was fantastic. Would definitely stay there again.
Welkeys - October 2022
Hi Brett, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Giorgio P. - January 2024 Appartamento in pieno centro storico molto comodo per le visite e per le uscite serali. Dotato di...
Appartamento in pieno centro storico molto comodo per le visite e per le uscite serali. Dotato di tutti i servizi. Ampi spazi, due bagni cucina attrezzata. Ottimo.
Welkeys - January 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
We loved everything about the place although the 2 flights of stairs was hard on me (68). The vi...
We loved everything about the place although the 2 flights of stairs was hard on me (68). The view outside was wonderful looking toward the 13th century tower. Having the Carrfours right down stairs was very convenient. The beds were really comfortable and the space, neat and clean and well lighted. Francois came to help us once when we had a problem and was really quick to figure stuff out. We loved the location and how easy it was to get around. Highly recommend.
Welkeys - November 2023
Wow, that's great to hear Meg! Thank you for taking the time to share your positive experience. We're so glad you enjoyed the beautiful view and found everything to be neat and clean. We're also glad that our property manager Francois was able to provide you with a prompt solution. We hope to welcome you back soon!
Jeffrey G. - October 2023 He had a nice stay in Avignon. The apartment is close to everything and right on a beautiful squa...
He had a nice stay in Avignon. The apartment is close to everything and right on a beautiful square (which has plusses and minuses.)
The master bed was very comfortable and everything was as described.
Welkeys - November 2023
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
A good place to stay in a lovely part of Avignon. The Accomodation was nicely located to restaura...
A good place to stay in a lovely part of Avignon. The Accomodation was nicely located to restaurants and the main city centre. The wellkeys team which manages the accomodation were generally responsive but were reluctant to provide advice on best parking nearby (which I thought they could have done). Fortunately, we were able to find a good car park at the Halles market a couple of minutes walk away. Overall, a nice place to stay.
Welkeys - November 2023
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Very comfortable and quiet, despite being on a busy Square (Place). The the main bedroom, living ...
Very comfortable and quiet, despite being on a busy Square (Place). The the main bedroom, living room and kitchen have a great view and the second bedroom is nice and bright from a ceiling window. It was great to have 2 bathrooms. It was on the 2nd floor without lift, but it was no problem. We would definitely stay there again.
Welkeys - October 2023
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Mary L. - October 2023 Canada No title
Positive:
No comment
Negative:
No comment
Jean Marc place was very comfortable and easy to access all the great places in Avignon
It was t...
Jean Marc place was very comfortable and easy to access all the great places in Avignon
It was tidy and clean
We throughly enjoyed our time.
Restaurants were all around and Les Halles was an easy few steps walk.
Would recommend getting your train to Avignon Central as it was a short walk - less than 10 minutes to the apartment
Welkeys - October 2023
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Andrew D. - September 2023 New Zealand Lovely relaxed space, super host and nice relaxed view over a lovely square
Positive:
No comment
Negative:
No comment
Amelia T. - September 2023 Very comfortable and clean apartment. Not easy to find and some more information about driving an...
Very comfortable and clean apartment. Not easy to find and some more information about driving and parking inside the city walls would have been helpful. Host should consider a lockbox check in method to avoid difficulties with check in.
Welkeys - September 2023
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed the comfort of this accommodation as well as our cleaning service. Our team is available to provide additional information for the check-in. We prefer for a concierge to welcome guests, when possible. We do hope to welcome you again in Avignon, or in any other one of our destinations. Warmest regards.
Julie S. - September 2023 United Kingdom Super apartment
Positive:
Fantastic location. Extremely convenient as just a short walk to all the attractions. Good choice of restaurants in the square opposite the apartment. Would definitely recommend and rebook if we were coming back to Avignon.
Negative:
A little noisy early morning as close to the food market.
Xiaohui L. - September 2023 United Kingdom Quite nice!
Positive:
It’s a very nice apartment with everything you need for a few days stay. Location is convenient. Walk distance to everywhere in this old town.
Negative:
The noise from the town square are very loud especially at night - pls be aware that during very early hour in the morning like 4 or 5am they have either the rubbish collector trucks or delivery trucks come for the downstairs carrefour supermarket and they got very very loud. I got woken up by those noise every day if you sleep in the master bedroom. 😅. I wasn’t a light sleeper but I woken up every day during the hour for about 10 mins and I got back to sleep. So be careful of that.
Also there are some delivery persons or drunk homeless would gether around downstairs. - I wouldn’t recommend if you are girls staying here on yourselves.
Jean-Marc's place is a true gem. Avignon is an amazing city to visit and this spot is right in th...
Jean-Marc's place is a true gem. Avignon is an amazing city to visit and this spot is right in the heart of it. Amazing light, clean and very well kept. Will be back.
Welkeys - August 2023
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Sicco H. - August 2023 Netherlands Een fantastisch verblijf gehad midden in Avignon. We voelden ons hier erg thuis.
Positive:
2 ruime slaapkamers met een eigen badkamer. Mooie living en perfecte locatie.
Negative:
No comment
Très agréable séjour pendant le Festival d'Avignon. Appartement bien agencé et bien placé
Très agréable séjour pendant le Festival d'Avignon. Appartement bien agencé et bien placé
Welkeys - August 2023
Bonjour, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour dans son ensemble. Nous espérons vous recevoir à nouveau dans cette location ou dans l'une de nos autres destinations. Bien à vous.
Great location, perfect apartment with everything we needed.
Great location, perfect apartment with everything we needed.
Welkeys - July 2023
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Sibei L. - July 2023 United Kingdom No title
Positive:
No comment
Negative:
No comment
Jean-Marc’s appartment is in the Centre of the town and covered parking is just across the square...
Jean-Marc’s appartment is in the Centre of the town and covered parking is just across the square. Great spot for discover Avignon and everything is in the walking distance. The appartment is really cute and feels great to come back after a long day outside😊 Happened to be there on the day of Fete de la music and it was a great experience for me and my family! Highly recommend to be Jean-Marc’s guest
Welkeys - July 2023
Dear Zanet, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again in Avignon anytime soon. Warmest regards.
Très centrale...proches des commerces et restaurants....
Très centrale...proches des commerces et restaurants....
Welkeys - July 2023
Bonjour Gaby, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour dans son ensemble. Nous espérons vous recevoir à nouveau à Avignon, ou dans l'une de nos autres destinations. Bien à vous.
Kristi G. - June 2023 United States We couldn’t have picked a better property for this family trip.
Positive:
Lovely!
Negative:
Trash around exterior
galina k. - June 2023 United States No title
Positive:
No comment
Negative:
No comment
Christopher P. - May 2023 Great central location, parking at Les Halles worked well for us (tight spaces, but doable). Nice...
Great central location, parking at Les Halles worked well for us (tight spaces, but doable). Nice kitchen, washer, no dryer, but heated towel drying racks in bathrooms did the job. Thanks for the relaxing stay.
Welkeys - May 2023
Dear Christopher, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. The surface is always included in the listing so that each guest can assess the comfort. We would be delighted to welcome you again in Avignon anytime soon. Warmest regards.
Logement aménagé avec goût et impeccable idéalement situé en plein centre d'Avignon (à 2 pas des ...
Logement aménagé avec goût et impeccable idéalement situé en plein centre d'Avignon (à 2 pas des Halles, commerces et du Palais des Papes). Je recommande vivement pour découvrir cette belle région.
Welkeys - May 2023
Bonjour David, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié l'emplacement et l'aménagement de ce logement. Nous espérons vous recevoir à nouveau à Avignon, ou dans l'une de nos autres destinations. Bien à vous.
Appartement was in good shape and very clean. Everything as described. If you plan to go there by...
Appartement was in good shape and very clean. Everything as described. If you plan to go there by car, please keep in mind, that Avignon tries to keep cars outside the inner city. You will not be able to drive directly in front of the door and the next parking at the market is a bit difficult to find because of blocked streets. But this is a problem only for car drivers.
Welkeys - May 2023
Dear Stefan, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again in Avignon anytime soon. Warmest regards.
Markus L. - April 2023 Germany herrlicher Kurzaufenthalt im Herzen von Avignon- we fehlt like Home away from Home
Positive:
zentrale Lage, Ausstattung, Parkmöglichkeit Les Halles sehr nah. direkte Erreichbarkeit mit dem PKW
Negative:
nichts- alles perfekt!
We loved our stay here in Avignon. The location is amazing and the apartment was perfect for four...
We loved our stay here in Avignon. The location is amazing and the apartment was perfect for four people. Everything in the apartment was just as described in the listing. There is parking close by in the Les Halles garage if you are traveling by car.
Welkeys - April 2023
Bonjour Meg, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour dans son ensemble. Nous espérons vous recevoir à nouveau à Avignon, ou dans l'une de nos autres destinations. Bien à vous.
Georg R. - April 2023 Belgium No title
Positive:
No comment
Negative:
No comment
Pauline G. - February 2023 France découverte agréable de la ville d’Avignon.
Positive:
l’espace est idéal pour une famille de 4 personnes
Negative:
impossible d’accéder au logement en voiture a cause des zones de travaux dans le centre ville. nous avons dû être aidé par la police municipale.
Leoneide S. - February 2023 Brazil No title
Positive:
No comment
Negative:
No comment
Kevin C. - December 2022 Malta No title
Positive:
Great apartment. Modern and great location. Two bathrooms a bonus.
Negative:
All good
Connie C. - December 2022 Everything is good, especially the location! Walking distance to Les Halles where you can park yo...
Everything is good, especially the location! Walking distance to Les Halles where you can park your car and buy every kind of food material there. Highly recommended!!
Welkeys - December 2022
Dear Connie, thank you for taking the time to write us a feedback. We are delighted that you enjoyed your stay in Avignon. We would be very happy to welcome you again anytime soon. Warmest regards.
Samuel L. - September 2022 The apartment was centrally located, within a short walking distance of the major sights, restaur...
The apartment was centrally located, within a short walking distance of the major sights, restaurants and shopping, and very close to a parking garage, if you're driving. The apartment was roomy, tastefully and recently renovated and well equipped with everything one is likely to need. It was also spotless. You should be prepared to walk two flights of stairs, as there is no elevator, but the stairs are low and easy to climb. I highly recommend this apartment. My only advice is to be sure to specify and agree on a check-in time well in advance of arrival, so you are not left to wait to be let in.
Welkeys - October 2022
Dear Samuel, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
We had a wonderful stay! The pictures are 100% accurate. Newly renovated. Ac units is both bedro...
We had a wonderful stay! The pictures are 100% accurate. Newly renovated. Ac units is both bedrooms and living area. Excellent location and our host met us on time. Totally recommend!
Welkeys - September 2022
Dear Leslie, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Fantastic apartment in the heart of Avignon. Very clean and very comfortable. Highly recommended!
Fantastic apartment in the heart of Avignon. Very clean and very comfortable. Highly recommended!
Welkeys - September 2022
Dear Sheila, thank you for taking the time to write us a feedback. We are happy that you enjoyed the location and comfort of this apartment as well as our cleaning service. We would be delighted to welcome you again anytime soon. Warmest regards.
Nous avons passé un excellement séjour chez Jean-Marc. Tout a été parfait : attentions dès l'arri...
Nous avons passé un excellement séjour chez Jean-Marc. Tout a été parfait : attentions dès l'arrivée via des produits présents, propreté, emplacement, équipements. Un très grand plaisir
Welkeys - August 2022
Bonjour Jean, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour dans son ensemble. Nous espérons vous recevoir à nouveau très bientôt. Bien à vous.
The apartment is very conveniently located in the Old Town. We had easy access to restaurants an...
The apartment is very conveniently located in the Old Town. We had easy access to restaurants and shops. It is also within walking distance of the train station. The apartment is nice sized, with two full baths and two full bedrooms. We loved our stay there. The host was very gracious.
Welkeys - July 2022
Dear Eric, thank you for your feedback. We are delighted that you enjoyed the location and volumes of this apartment as well as the contact with our team. We do hope to welcome you again anytime soon. Warmest regards.
We greatly enjoyed our stay at Jean-Marc's. The location was perfect, we were within a 15 min wal...
We greatly enjoyed our stay at Jean-Marc's. The location was perfect, we were within a 15 min walk of everything we wanted to do in Avignon. The apartment was clean, well stocked, and large for France! The AC was super cold which is what we wanted during 32+ degree weather. We stumbled across a wine tasting right outside the apartment which was perfect. The restaurant right outside the apartment had the best pizza we've had yet in France (and we've had LOTS of pizza). We will stay here next time we come to Avignon!
Welkeys - July 2022
Dear Katie, thank you for your comment. We are happy that you enjoyed the location and comfort of this apartment as well as our cleaning service. We would be more than happy to welcome you again for your next trip to Avignon. Have a good day!
The apartment is bright and airy and comfortable. However the property manager Welkeys is below p...
The apartment is bright and airy and comfortable. However the property manager Welkeys is below par and were most unhelpful. They do not answer phone calls and we made several to the number given to us to ask for an early check in. Take your own maps etc and figure out where you are yourself as there is zero information in the apartment about the area. There is also no information about using the gadgets in the apartment. The washing machine is outside the apartment and you have to stand on a staircase to load the machine! There are some minor repairs needed in the apartment which I have told the owner about in my e mail to him.
Welkeys - July 2022
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed this apartment overall. We are sorry that other aspects of your stay were not up to your expectations. Our team is managing various accommodations in the area and are busy during the summer time which might explain why they did not pick up your calls. We have taken into account your remarks regarding the communication and the information provided. We will make sure to discuss them with our team. As we strive to improve with each and every customer, we hope to welcome you again to provide you with an improved experience. Best regards.
Elizabeth w. - June 2022 United States over all it was a fine place for 3 nights. first time visitors just need more information.
Positive:
the location and air conditioning was well appreciated.
Negative:
it was difficult to find after traveling all day and then walking in heat. when I called people did not speak English.
the kind gentleman who greeted us also did not speak English and there was no welcome book explaining how things worked like wifi or recommendations for restaurants or outings. the air in the first bedroom was blasting right in my face all night.
Jean-Marc’s flat in Avignon was overall good. Our biggest problem occurred during check-in, when ...
Jean-Marc’s flat in Avignon was overall good. Our biggest problem occurred during check-in, when we had told the agency our scheduled arrival time and still were left waiting out on the street with our luggage for about 45 minutes. We really would suggest looking into a self check-in option if someone cannot be there in a prompt time frame. Once we moved on from that, the apartment was really great. Fantastic location and very comfortable!
Welkeys - June 2022
Dear Clark, thank you for taking the time to write us a feedback. We are happy that you enjoyed the location and comfort of this apartment. We are truly sorry for the issues you encountered during check-in and we will make sure to check what happened with our team. We do hope to welcome you again anytime soon. Warmest regards.
This is a well-situated apartment, ideal for accessing the various sights of Avignon. It is very ...
This is a well-situated apartment, ideal for accessing the various sights of Avignon. It is very clean, quite spacious, well-equipped (we didn’t cook at all but I believe the facilities were more than adequate should we have chosen to do so), and stylishly decorated. Even in the very hot weather we experienced, the airconditioning ensured we kept cool. The beds were comfortable and the bed linen high quality. The bathrooms seemed to have been recently renovated and were modern and functional.
One slight note of caution: there are two flights of stairs up to the apartment. The building is old, and the stairs might be difficult for those who are not very mobile, or possibly for young children.
Welkeys - June 2022
Dear Gillian, thank you for your feedback. We are delighted that you enjoyed the location and comfort of this apartment. We would be more than happy to welcome you again in Avignon. Warmest regards.
Jean-Marc’s apartment is wonderful. It’s clean, well stocked and centrally located. We had a grea...
Jean-Marc’s apartment is wonderful. It’s clean, well stocked and centrally located. We had a great stay. Highly recommended
Welkeys - May 2022
Dear Mark, thank you for your feedback. We are delighted that you enjoyed the location of this apartment. We hope to welcome you again very soon. Warmest regards.
Filomena G. - May 2022 Canada No title
Positive:
The size of the apartment was good for two people or even a family of three. The kitchen, living room combination was comfortable and well laid out. The beds were comfortable, and it was a bonus to have the air conditioning given noisy location. Wifi worked very well, and easy to connect.
Negative:
The apartment is located above a Carrefour City grocery store who have 2-3 large industrial size garbage bins. Unfortunately the smell makes it’s way to the apartment for part of the day. The smell was evident for 2 of 6 night stay.
The apartment is on two active Squares, so it can be noisy through the night.
I would not recommend this apartment to any friends.
What a perfect location to explore Eastern Provence and Avignon is wonderful.
Thanks Jean-Marc ...
What a perfect location to explore Eastern Provence and Avignon is wonderful.
Thanks Jean-Marc for your hospitality. Our check in was a bit rough given the rain and we did enjoy our stay.
We truly enjoyed having Avignon as our base.
Welkeys - May 2022
Dear Kevin, thank you for your feedback. We are delighted that you enjoyed the location of this apartment. We hope to welcome you again in Avignon. Warmest regards.
Beautiful apartment in Avignon
The apartment was beautiful. Quiet, comfortable, clean and well maintained. The gentleman who greeted us was very kind and helped us to get situated. We highly recommend this apartment
nice apartment in a good location. some communication difficulties between local caretakers and ...
nice apartment in a good location. some communication difficulties between local caretakers and Welkeys.TV didn't work despite sending messages for assistance. never received a reply. welkeys wanted my passport scanned and emailed which I didn't supply for security reasons. overall a pleasant stay with some reservations....what happens if something major malfunctions?
Welkeys - May 2022
Dear Louise, thank you for taking the time to write us a feedback. We are hapy that you enjoyed the location of this apartment. We are sorry for the issues you encountered during your stay. We ask guests to provide an identity proof for security reasons. We have taken into account your remark regarding communication and we will make sure to share it with our team. We do hope to welcome you again in the future. Warmest regards.
Die Unterkunft hat alles, was man für einen schönen Urlaub braucht. Wir haben uns sehr wohl gefüh...
Die Unterkunft hat alles, was man für einen schönen Urlaub braucht. Wir haben uns sehr wohl gefühlt, in wunderbaren Betten geschlafen und Nichts vermisst!
Die Anfahrt mit dem PKW gestaltete sich nicht einfach, weil die Unterkunft praktisch in der Fußgängerzone liegt. Der kostenlose Park- &Ride Parkplatz „Le Piot“ ist 15 Minuten Gehminuten entfernt und dem kostenintensiven Parkhaus in der Nähe vorzuziehen!
Französischkenntnisse sind ebenfalls von Vorteil, weil ein Anruf und die Schlüsselübergabe vor Ort durch Welkeys nicht in Englisch stattfinden konnte.
Welkeys - May 2022
Dear Silvia, thank you for your feedback. We are delighted that you enjoyed the comfort and equipment of this rental. We hope to welcome you again in this accommodation or in one of our destinations. Warmest regards.
Un appartement idéalement placé pour deux à quatre personnes !
Un appartement idéalement placé pour deux à quatre personnes !
Welkeys - April 2022
Bonjour Marc, merci pour votre commentaire. Nous sommes heureux que vous ayez apprécié l'emplacement de cet appartement. Nous espérons vous accueillir à nouveau très bientôt. Bien à vous.
Stephanie G. - April 2022 France No title
Positive:
No comment
Negative:
No comment
Christine O. - April 2022 L appartement est parfait et très bien situé.
Je le conseille vivement.
Juste un petit bémol, av...
L appartement est parfait et très bien situé.
Je le conseille vivement.
Juste un petit bémol, avec la personne en charge de la remise des clés qui n était pas très réactive.
Welkeys - April 2022
Bonjour Christine, merci pour votre commentaire. Nous sommes heureux que vous ayez apprécié l'emplacement de cet appartement. Nous ne manquerons pas de faire le point avec notre concierge afin de comprendre ce qui s'est passé. Nous espérons vous accueillir à nouveau très bientôt. Bien à vous.
Super appartement, propre, bien situé avec un bon accueil. Rien à dire tout c’est très bien passé...
Super appartement, propre, bien situé avec un bon accueil. Rien à dire tout c’est très bien passé nous avons passé un bon séjour.
Welkeys - April 2022
Bonjour Juliette, merci pour votre commentaire. Nous sommes heureux que vous ayez apprécié cet appartement dans son ensemble ainsi que le contact avec notre concierge. Nous espérons vous accueillir à nouveau très bientôt. Bien à vous.
The people in Avignon who managed the property in terms of letting us in and checking us out (Jea...
The people in Avignon who managed the property in terms of letting us in and checking us out (Jean-Marc and Awa) were very responsive and helpful. The property is extremely well located and well organized--it has everything you'd need for a comfortable stay. The beds and fixtures were comfortable and high quality, and the apartment was quiet (especially for such a central location) and clean.
A note: This property is managed by a corporation called Wellkeys (not by individuals, as it would seem from the listing on AirBNB); the corporation is not on site in Avignon. For check in and check out, the corporation requires you to go to their website to supply superfluous data and to give them your personal contact information, taking you outside the AirBNB ecosystem--not comfortable for us. This is clearly an investment property owned by a corporation, and we prefer to support local communities.
Welkeys - March 2022
Dear Leslie, thank you for your feedback. We are delighted that you enjoyedthe location and comfort of this apartment as well as the contact with our team. Our conciergerie is managing the rentals for the owners. The information we gather allows us to provide our guests with the best experience possible. We still hope to welcome you again in Avignon. Warmest regards.
Isabelle C. - February 2022 Un appartement propre et bien entretenu. Il est très bien situé. Pour information, il y a un park...
Un appartement propre et bien entretenu. Il est très bien situé. Pour information, il y a un parking public payant (17 euros la journée) à quelques pas. Je le recommande !
Emplacement parfait en plein centre. On peut tout faire à pieds.
Appartement propre et spacieux.
...
Emplacement parfait en plein centre. On peut tout faire à pieds.
Appartement propre et spacieux.
Deux chambres bien séparées pour plus d'intimité si deux couples partagent l'appartement.
Accueil efficace.
Karl H. - January 2022 Netherlands Fantastisch!
Positive:
Fantastische plek om je snel thuis te voelen in Avignon. Modern appartement, prima uitgerust, gezellig pleintje voor 'de deur', supermarktje op de begane grond, kortom: top!
Negative:
Contact met de concierge verliep moeizaam - geen reactie op telefoontje/sms-je, dus het was spannend of er iemand zou zijn met de sleutel. Ook tijdens de week (gemeld dat de vaatwasser lekte - geen enkele reactie) en tot slot: op het laatst toch maar weer gebeld en toen bleek dat we de sleutel in het appartement konden achterlaten.
Laure G. - December 2021 France No title
Positive:
No comment
Negative:
No comment
Didier B. - November 2021 L'appartement de Jean-Marc est superbement situé à coté des Halles et des rues piétonnes du centr...
L'appartement de Jean-Marc est superbement situé à coté des Halles et des rues piétonnes du centre ville.
Parfait pour découvrir Avignon intra-muros !
Il est confortable et bien équipé, et nous y avons passé un excellent séjour.
Welkeys - November 2021
Bonjour Didier, merci pour votre commentaire. Nous sommes heureux que vous ayez apprécié l'emplacement et l'équipement de cet appartement. Nous serions ravis de vous recevoir à nouveau. Excellente journée !
Angela D. - November 2021 Fantastic place to stay: right in the centre yet quiet. If you get a taxi from the station, ask t...
Fantastic place to stay: right in the centre yet quiet. If you get a taxi from the station, ask to go to Place Pie rather than the street name, as our driver got lost! It’s just to the right of Carrefour City - impossible to miss. Very easy check in, perfectly clean and really comfy bed. Perfect in every way!
Welkeys - November 2021
Dear Angela, thank you for your comment. We are delighted that you enjoyed the location and comfort of this apartment as well as our cleaning service. We would be very happy to welcome you again anytime soon. Warmest regards.
The apartment was just like the pictures, very nice, clean, large and conveniently located. The ...
The apartment was just like the pictures, very nice, clean, large and conveniently located. The laundry was outside the unit and there were issues checking in, had a 3pm check in time and no one showed until after 3:30 pm (had to message and call). I believe the post said the host spoke English but no one that we needed to communicate with spoke English. We asked about a late check out and never got a response.
Welkeys - November 2021
Dear Laura, thank you for taking the time to give us a feedback. We are happy that you enjoyed the location and layout of this accommodation as well as our cleaning service. We are sorry for any inconvenient you encountered with the check-in and check-out. We will check what happened with our team. We would be delighted to welcome you again. Warmest regards.
The apartment is fantastic- everything worked great (including air con) and although we were 2 pe...
The apartment is fantastic- everything worked great (including air con) and although we were 2 people it would be comfortable for four. Very clean well appointed (IKEA) and beds comfortable. It is in the heart of Avignon, everything is an easy walk. Avignon was rougher around the edges than we expected, but we felt perfectly safe (more so than some cities in the USA). And we found some great clothes to buy! Be aware that the owners outsource the checkin / checkout / questions to wellkeys, a third party, and we found it difficult to communicate with them when we needed quick info. We speak enough French that it was not us who were the problem. For example, they send you an automatic email ahead of time with a portal that you are supposed to use for checkin, chats etc and it seems wellkeys never looks at it. You do have a local mobile to contact them as well but it is spotty to get info when you need it, especially being unfamiliar with Avignon and having to schedule checkin based on arrival times that vary at the last minute based on normal things like traffic, catching taxis, etc. Our concierge had two check ins at the same time for example (we were second in line but we were unclear that they understood we were waiting outside the apartment when we were actually on time …in the end we only waited for 10-15 minutes). That said I would stay here if I were in Avignon again but unless they change things with wellkeys you can’t expect to show up and have access to the apartment immediately, which is unusual in our experience with Airbnb’s.
Welkeys - October 2021
Dear Tom, thank you for taking the time to give us a feedback. We are delighted that you enjoyed the equipment and comfort of this apartment as well as the cleaning service provided by our company. As mentioned in the listing, Welkeys is responsible for handling the reservation. We have taken into account your remarks regarding the communication and we are working on improving. We wouls be very happy to welcome you again in this apartment. Warmest regards.
CHRISTIAN F. - October 2021 France No title
Positive:
No comment
Negative:
No comment
We were very disappointed and being treated unfairly by the concierge Jean-Marc when checking in ...
We were very disappointed and being treated unfairly by the concierge Jean-Marc when checking in and later on being threatened by email to report us to local authority for something we didn’t do at all.
Having been using airbnb for over 10 yrs with impeccable records, I am very familiar with the routine of airbnb for checking in and checking out and so far I am pretty good with that. Prior to checking in I have been shooting some messages to the host (concierge in this case) timing for our checking in and so on, and since we are driving sometimes it is hard to have exact time, but I was being very good updating the timing along the way, fr the night before, the morning, an hour before and while arrived, I also ask few questions like where can we park, can we drop the bags in front of the apartment, but none of my messages had been responded by the concierge. So we arrived at the appointed time (maybe 10 min after since we had to drag our bags from the parking to the apartment, what a nightmare because the concierge was not there. So I have to call to the number that was being provided (int’l call for me) to ask for the concierge where about and hve someone open the door of the apt.
After an hour of waiting and several phone calls to the office, he showed up, still not responded to any of my messages in airbnb apps, instead of apologizing he started yelling at us in French for calling to his headquarter Paris and made him look bad!
We were so confused, exhausted after long hours of driving from Annecy to Avignon and also had to standing in front of the apartment with all of our luggages for an hour.
None of us speak French well and we all are super tired and has no more energy to even responded to his yelling so we just asked him to stop scolding us and please open the door of the apartment. I thought I will deal with this incident when I got home since I didn’t want to ruin our holiday, and for now just enjoy our holiday.
But a couple days after, the night before we are going to check out, we got an email from the concierge office, explaining about check out procedure and shockingly accusing us for mistreated the concierge during the check in and he is threatening to report to the local authority ( I assume police) for that behavior!
We were so worried, as tourist in foreign country being reported to Police for something we didn’t even do, thats blackmailing and very scary.
we reported this incident to the airbnb along with all the evidence of his email and the messages fr us prior to checking in that he never responded.
No actions were being done by airbnb to the concierge and they said after talking to them they concluded that it was just a personal conflicts between the 2 parties.
It was a disappointments because they should have taken this more seriously for concierge represented the host to not doing his job properly, to lie and to blackmailing the foreign guests by threatening to report them to authority. But good thing we were now back to US safely.
Welkeys - October 2021
Hi, we have carefully read your feedback and we would like to correct the way things happened with your check-in process. As you mention, you did not respect the check-in time agreed upon prior to your arrival. Because our concierge is managing various properties, he was not able to wait for you and came back to open the apartment as soon as he could. Upon arrival, you insulted him and demonstrated a very agressive behavior which has been witnessed by multiple people. Because of this unacceptable interaction, our concierge indeed reported you to the local police. We remain at your disposal for further information. Regards.
Sandra L. - September 2021 France Super appart en plein cœur historique!
Positive:
La localisation en plein cœur historique, le confort des lits, la décoration très moderne
Negative:
No comment
