Appartement Horizon Panoramique - Welkeys
Combloux
$333
→
$1,364
nightly
- 1-10 4 4 156m²
Appartement Chaudron - Welkeys
Apartment in Marseille,
Share
Email Facebook Whatsapp X (Twitter) Pinterest
The Space
Accommodates: 1-4
Bedrooms: 1
Bathrooms: 1
Property Type: Apartment
Check-in: 15:00
Check-out: 10:00
Bedroom 1:
1 double bed
Living Room:
1 sofa bed
Amenities
- Balcony
- Cleaning and disinfection
- Full Equipped Kitchen
- Hangers
- Heating
- Internet
- Kids Friendly
- Smoke Detector
- Show more
Amenities
Basics
- Baby crib
- Balcony
- Cleaning and disinfection
- Clothes Dryer
- Contactless check-in and check-out
- Full Equipped Kitchen
- Hair Dryer
- Hangers
- Heating
- Highchair
- Internet
- Iron
- Kids Friendly
- Private entrance
- Professionally cleaned
- Smoke Detector
- Social distancing
- Tv
- Washing Machine
- Work Desk
- Air Conditioning
- Coffee Maker
- Dishwasher
- Essentials
- Free Cleaning
- Freezer
- Fridge
- Hot water
- Kettle
- Laptop Friendly Workspace
- Linen Towels
- Oven
- Pets Considered
- Smoking Forbidden
- Suitable for children (2+ years old)
- Suitable for infants (under 2 years)
- Toaster
Additional
- Antique
- Art Deco
- Atypical
- Baby bath
- Babysitter recommendation
- Baroque
- Contemporary
- Ecological
- Elevator
- Empire
- Energy-efficient devices
- Fireplace
- Gated property
- Gloves available
- Hand sanitizer
- Historical
- Hi-tech
- Masks available
- Minimalist
- No single-use plastic
- No single-use toiletries
- Organic food & beverages
- Romantic
- Staff wear protective equipment
- Terrace
- Victorian
- Hoover
- Marina
- Satellite Or Cable
Location
- Garden
- Wood
- Downtown
- Near ocean
Activities
- Vineyard
- Boating
- Museums
- Shopping
Located in the 1st district of Marseille, 5 minutes from the Vieux Port , this beautiful flat can accommodate up to 4 people.
The space
This property is brought to you by Welkeys, specialists in tailor-made holidays in the heart of France's most beautiful regions.
5 minutes walk from the Old Port, close to shops and transport, this comfortable flat is ideal for a pleasant stay in Marseille.
Located on the 4th floor without a lift, this air conditioned flat comprises a pleasant living space of 40 m² and contains :
- a beautiful living room with a comfortable sofa-bed,
- a nice balcony,
- a bedroom with double bed,
- a bathroom with shower,
- a fully equipped kitchen (coffee machine, toaster, kettle, oven, fridge, freezer, dishwasher, hotplates),
- hoover, air conditioning,
- Wi-Fi, TV.
Welkeys quality
Discover the French art of vacation living with Welkeys.
Before your stay, our Welkeys experts will give you all the information you need for your arrival. Connect to our dedicated traveler's app: a real digital travel diary that includes your rental's features and all information relating to your stay.
Before your arrival and after your departure, our team will provide you with hotel-quality housekeeping, bath towels, hotel-quality bed linen and a line of natural skincare products.
These services are included in the "Housekeeping fee", so you can enjoy your stay to the full, without worrying about the logistics.
Private chauffeur, in-home chef, local activities... Take advantage of a wide choice of services, according to your needs, so that together we can create the holiday that suits you best!
The neighborhood
This modern accommodation in the centre of the 1st arrondissement of Marseille is perfect for discovering the city. Ideally located in an area with good transport links, you can explore Marseille by all means. Close to the Vieux Port and the Docks, you will be in the heart of the city and can enjoy the many shops, bars and restaurants nearby.
In addition to the various museums present (including the MuCEM), you can easily reach, thanks to transport, the various activities of Marseille, its markets and its beautiful squares with Mediterranean colours. Thus, you will be able to reach the Place aux Huiles with its numerous café terraces and restaurants, the Cours Julien, the Place Castellane, the Notre-Dame de la Garde basilica, the beaches, or the Centre Bourse, where you will find the Marseille History Museum. So you won't be short of anything to explore the Phocaean city!
Getting around
Tram et metro stop Noailles →2 min walk
Saint Charles train station → 10 min walk
Marseille-Provence airport → 25 min by car or 45 min by public transport
Guest access
Upon arrival, you will be greeted by a Welkeys concierge who will be responsible for handing over the keys.
Guest interaction
We will be available throughout your stay, so don't hesitate to contact us if you need help.
Other things to note
Please note the following additional charges:
- Late check-in from 9 pm to 12 am: 25€.
- Check-in between midnight and 6am: 44€.
Welkeys: the excellence of French art de vivre.
- A concierge service available 7 days a week to respond to your requests.
- A dedicated mobile application, a real travel diary at your disposal.
- Hotel quality cleaning, care products, bed and bath linen available.
- A range of high-end services and activities for a memorable stay.
Numéro de permis: 13201019683DP
Cancelation policy
Free cancellation up to 5 day(s) before arrival. then 50% cancellation fee.
Cancelation policy
Free cancellation up to 5 day(s) before arrival, then 50% cancellation fee.
Booking fees are not refundable.
| Mo | Tu | We | Th | Fr | Sa | Su |
|---|---|---|---|---|---|---|
|
1
|
2
|
3
|
4
|
5
|
6
|
|
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
|
28
|
29
|
30
|
| Mo | Tu | We | Th | Fr | Sa | Su |
|---|---|---|---|---|---|---|
|
1
|
2
|
3
|
4
|
|||
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
|
26
|
27
|
28
|
29
|
30
|
31
|
Exclusive offer 🔥 Save %{count} compared to %{channel}*
| Mo | Tu | We | Th | Fr | Sa | Su |
|---|---|---|---|---|---|---|
|
1
|
2
|
3
|
4
|
5
|
6
|
|
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
|
28
|
29
|
30
|
| Mo | Tu | We | Th | Fr | Sa | Su |
|---|---|---|---|---|---|---|
|
1
|
2
|
3
|
4
|
|||
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
|
26
|
27
|
28
|
29
|
30
|
31
|
Adults
0
Children
0
You can have up to 4 guests at this place, excluding infants.
$62 → $146nightly
Vacation Rental Management Software by Smily
US$62.00 → US$146.00nightly
Phone: +33(0)1 84 88 94 53
Reviews
4.2
(44 Reviews)
5.0
Peter S. · Mar 2025
Tout était très bien
4.0
Marie P. · Feb 2025
Belle localisation et magnifique vue. L’appartement sentait fort la peinture malgré que nous ayons essayé d’aérer pendant 4 jours et il y avait un faux contact électrique qui créait des flash lumineux
Reviews
4.2 • 44 Reviews
Check-in
4.1
Accuracy
4.6
Location
4.6
Cleanliness
4.3
Communication
4.4
Value
4.1
Staff
3.3
Comfort
3.9
Facilities
3.4
7 ·
3.1
35 ·
4.5
2 ·
4.0
Peter S.
5.0 • Mar 2025
Airbnb
Tout était très bien
Welkeys
Mar 2025
Bonjour Peter,
Merci beaucoup pour votre avis ! Nous sommes ravis que tout se soit bien passé. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.
Cordialement.
Merci beaucoup pour votre avis ! Nous sommes ravis que tout se soit bien passé. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.
Cordialement.
Marie P.
4.0 • Feb 2025
Airbnb
Belle localisation et magnifique vue. L’appartement sentait fort la peinture malgré que nous ayons essayé d’aérer pendant 4 jours et il y avait un faux contact électrique qui créait des flash lumineux journée et soir! Nous l’avons signalé à l’hôte pour les suivants!
Welkeys
Feb 2025
Bonjour Marie,
Merci beaucoup pour votre retour ! Nous sommes ravis que la localisation et la vue vous aient plu. Nous avons bien pris en compte vos remarques concernant l'odeur de peinture et le problème de faux contact électrique. Ces points ont été immédiatement transmis au propriétaire pour que des solutions soient apportées. Nous vous remercions d’avoir signalé ces problèmes et espérons avoir l'opportunité de vous accueillir à nouveau dans de meilleures conditions. Bien à vous.
Merci beaucoup pour votre retour ! Nous sommes ravis que la localisation et la vue vous aient plu. Nous avons bien pris en compte vos remarques concernant l'odeur de peinture et le problème de faux contact électrique. Ces points ont été immédiatement transmis au propriétaire pour que des solutions soient apportées. Nous vous remercions d’avoir signalé ces problèmes et espérons avoir l'opportunité de vous accueillir à nouveau dans de meilleures conditions. Bien à vous.
Markus S.
4.0 • Jan 2025
Vrbo
Großes Apartment in guter Lage, toller Blick vom Balkon, Ausstattung einfach
Welkeys
Feb 2025
Hi,
Thank you for your feedback! We're glad you enjoyed the spacious apartment, convenient location, and lovely balcony view. We appreciate your comments on the furnishings and hope to welcome you back soon!
Best regards.
Thank you for your feedback! We're glad you enjoyed the spacious apartment, convenient location, and lovely balcony view. We appreciate your comments on the furnishings and hope to welcome you back soon!
Best regards.
Melissa S.
5.0 • Dec 2024
Airbnb
Fantastic view over the city. The apartment was very clean and is in the perfect location to experience Marseille. Everything you need is right around the corner and while the streets around it are loud and busy (with people more than cars), the apartment was quiet at night.
Spacious and clean shower with good water pressure and a kitchen that has all the basics.
Spacious and clean shower with good water pressure and a kitchen that has all the basics.
Welkeys
Dec 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Alina A.
4.0 • Nov 2024
Airbnb
Ottima zona, si ha tutto nei dintorni.
Nonostante subito accanto ci sia una delle strade principali, non si sente assolutamente nulla.
Nonostante subito accanto ci sia una delle strade principali, non si sente assolutamente nulla.
Welkeys
Nov 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Mathieu B.
3.0 • Nov 2024
Airbnb
Superbe vue et dans l'ensemble séjour convenable, la personne "contact" était plutot réactive.
Mais quelques desagréments quand meme, surtout pour un logement censé être tenu par une "agence" :
- la porte separant salon et chambre etait cassée, impossible à fermer
- la porte de la douche ne se fermait pas complètement
- on ne nous avait pas donné le nom de l'interphone, pas très pratique pour un appart au 4eme sans ascenseur
- le mobilier est uniquement du 1er prix et très minimal: par ex, la chambre est constituée d'un lit et rien d'autre
- une housse de couette avait ete laissée sur une couette, non lavée, roulée en boule sous le canapé
Mais quelques desagréments quand meme, surtout pour un logement censé être tenu par une "agence" :
- la porte separant salon et chambre etait cassée, impossible à fermer
- la porte de la douche ne se fermait pas complètement
- on ne nous avait pas donné le nom de l'interphone, pas très pratique pour un appart au 4eme sans ascenseur
- le mobilier est uniquement du 1er prix et très minimal: par ex, la chambre est constituée d'un lit et rien d'autre
- une housse de couette avait ete laissée sur une couette, non lavée, roulée en boule sous le canapé
Welkeys
Dec 2024
Bonjour, nous vous remercions d'avoir pris le temps de nous faire un retour.
Vos remarques ont été prises en compte et transmises aux équipes compétentes, nous avons fait le point avec elles afin d'apporter les rénovations nécessaires et améliorer la qualité du ménage.
Comme nous nous efforçons de nous améliorer avec chaque client, nous espérons vous accueillir à nouveau pour vous offrir une meilleure expérience. Bien à vous.
Vos remarques ont été prises en compte et transmises aux équipes compétentes, nous avons fait le point avec elles afin d'apporter les rénovations nécessaires et améliorer la qualité du ménage.
Comme nous nous efforçons de nous améliorer avec chaque client, nous espérons vous accueillir à nouveau pour vous offrir une meilleure expérience. Bien à vous.
Eve M.
4.0 • Oct 2024
Airbnb
Très joli appartement, très bien situé dans Marseille. Petit balcon avec une vue sur la ville et la Basilique Notre Dame de la Garde !
Petit bémol, communication compliqué avec l’agence car nous sommes arrivés un dimanche et leur service n’était pas très réactif pour nos questions.
Petit bémol, communication compliqué avec l’agence car nous sommes arrivés un dimanche et leur service n’était pas très réactif pour nos questions.
Welkeys
Nov 2024
Bonjour, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié l'appartement dans son ensemble. Vos remarques ont été prises en compte et transmises aux équipes compétentes, nous ferons le point avec nos elles afin de trouver une solution adéquate. Nous espérons vous recevoir à nouveau dans cette location ou dans l'une de nos autres destinations. Bien à vous.
Johanna S.
4.0 • Oct 2024
Airbnb
The location is perfect if you like to enjoy the busy and interesting area of la plaine. There’s a lot of bars around but the apartment is still very quiet, especially with the windows closed. The balcony is very nice. The kitchen is equipped very basic. We had a great time and totally recommend the place.
Welkeys
Nov 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Mary M.
3.0 • Sep 2024
Booking.com
Didn't have breakfast option - self -catering. Location was very good.
Collection of the keys was a nightmare. We were given the wrong code for the lockbox. Only for the Taxi Driver we would not have been able to get into apartment on Saturday night. There was no reply in English to any of the phone numbers we had been given. The Taxi Driver stayed with us for about an hour before we were able to get the correct code.
Collection of the keys was a nightmare. We were given the wrong code for the lockbox. Only for the Taxi Driver we would not have been able to get into apartment on Saturday night. There was no reply in English to any of the phone numbers we had been given. The Taxi Driver stayed with us for about an hour before we were able to get the correct code.
Welkeys
Oct 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed the location of the apartment. Your comments have been taken into account and passed on to the relevant teams, and we will be taking stock with them to understand what may have happened so that this situation does not recur. As we strive to improve with each guest, we hope to welcome you again to provide you with a better experience. Best regards.
Romain Q.
4.0 • Aug 2024
Vrbo
Passer de bonnes vacances , logement tres bien situer pour visiter l'ensemble des choses a voir sur Marseille !
Welkeys
Sep 2024
Bonjour Romain, merci pour votre commentaire. Nous sommes ravis d'apprendre que vous avez passé de bonnes vacances et que la situation du logement vous a permis d'explorer Marseille. Nous espérons vous recevoir à nouveau dans cette location ou dans l'une de nos autres destinations. Bien à vous.
Nicolas P.
5.0 • Aug 2024
Airbnb
Appartement très bien. Vue magnifique et accessibilité flexible.
Welkeys
Aug 2024
Bonjour, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour dans son ensemble. Nous espérons vous recevoir à nouveau dans cette location ou dans l'une de nos autres destinations. Bien à vous.
Kevin C.
4.0 • Jul 2024
Airbnb
Logement propre et assez spacieux pour 3 personnes.
Linge de lit e mt nécessaire de toilette à disposition bien pratique pour un séjour de quelques jours.
L'accès au logement dans une toute petite rue à sens unique est peu évident mais une fois arrivé nous n'avons plus utilisé la voiture (Parking cours Julien à 10min à pied) donc c'est un moindre mal.
Petit bémol sur le quartier qui est tout de même peu rassurant (mes parents n'ont même pas osé aller à la supérette toute proche tout seul)
Linge de lit e mt nécessaire de toilette à disposition bien pratique pour un séjour de quelques jours.
L'accès au logement dans une toute petite rue à sens unique est peu évident mais une fois arrivé nous n'avons plus utilisé la voiture (Parking cours Julien à 10min à pied) donc c'est un moindre mal.
Petit bémol sur le quartier qui est tout de même peu rassurant (mes parents n'ont même pas osé aller à la supérette toute proche tout seul)
Welkeys
Jul 2024
Bonjour, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour dans son ensemble. Vos remarques ont été prises en compte et nous serons attentifs à tout commentaire similaire. Nous espérons vous recevoir à nouveau dans cette location ou dans l'une de nos autres destinations. Bien à vous.
Paula D.
5.0 • Jun 2024
Airbnb
We stayed two days before taking the train from marseille train station. It’s perfectly located to walk to the train station for an early departure, and also super close to Cours Julien for nice bars, restaurants and good vibes. All touristic sights are also close by. The terrace had great views and all amenities needed were there.
The place is in a more quiet street next to the big street leading to the train station. As a group, we felt safe but as alone traveler the big street may not have felt perfectly safe at night.
The place is in a more quiet street next to the big street leading to the train station. As a group, we felt safe but as alone traveler the big street may not have felt perfectly safe at night.
Welkeys
Jun 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Luca R.
5.0 • May 2024
Airbnb
Nice flat with a balcony, good location
Welkeys
Jun 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Joël B.
5.0 • May 2024
Airbnb
Wunderbar. Zentral gelegen. Schöne Aussicht. Wir kommen wieder!
Welkeys
May 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Lise G.
4.0 • May 2024
Airbnb
Bien situé, très jolie vue. Pratique et agréable pour une famille de quatre.
Welkeys
May 2024
Bonjour, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour dans son ensemble. Nous espérons vous recevoir à nouveau dans cette location ou dans l'une de nos autres destinations. Bien à vous.
Raphael C.
4.0 • Apr 2024
Airbnb
Dans l’ensemble le logement est correct et correspond aux photos en revanche l’agence avec laquelle j’ai traité et très peu arrangeante, ce sont des réponses automatiques la plus part du temps un arrivé tardive 16h pour un départ obligatoire et non négociable à 10h.
Très peu d’ustensiles de cuisines le strict minimum, vitre de sale de bain cassé qui laisse passé l’eau partout. Mais ça ne nous a pas empêché de passer un excellent séjour à Marseille meilleure ville de France
Très peu d’ustensiles de cuisines le strict minimum, vitre de sale de bain cassé qui laisse passé l’eau partout. Mais ça ne nous a pas empêché de passer un excellent séjour à Marseille meilleure ville de France
Welkeys
May 2024
Bonjour Raphael, nous vous remercions pour ce commentaire. Nous sommes heureux que vous ayez apprécié ce logement dans son ensemble. Les horaires de check-in et de check-out sont clairement indiqués dans l'annonce. Nos équipes travaillent à réparer la paroi de douche et nous leur avons partagé vos remarques. Nous espérons vous accueillir à nouveau à Marseille, ou dans l'une de nos autres destinations. Bien à vous.
Tito N.
3.0 • Apr 2024
Airbnb
Apartment nearby the city center. The building was very old. The apartment has low quality of the renovation that it has. The area is a non-native area of the city, where almost averyone is migrant from overseas, speaking other languages not french.
Welkeys
May 2024
Hi, we have read your comment carefully. This building and apartment are located in a central and multicultural neighbourhood that welcomes many visitors throughout the year. Most guests enjoyed the comfort of this accommodation, we will pay attention to remarks similar to yours. We do hope to welcome you again in Marseille, or in any other one of our destinations. Best regards.
Daniel M.
5.0 • Mar 2024
Airbnb
Sweet flat, good views, very central. Clean and minimal. Had a good time.
Welkeys
Mar 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Ryosuke K.
5.0 • Mar 2024
Airbnb
素晴らしい立地とテラスからの景色でした。旅行に来た人にとって、とてもコストパフォーマンスのよい宿と言えると思います！部屋も清潔で広く、安心してくつろぐことが出来ます
Welkeys
Apr 2024
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Paul P.
5.0 • Mar 2024
Airbnb
Très bien
Welkeys
Mar 2024
Bonjour, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour dans son ensemble. Nous espérons vous recevoir à nouveau dans cette location ou dans l'une de nos autres destinations. Bien à vous.
Julien C.
5.0 • Mar 2024
Airbnb
Excellent séjour après une arrivée pleine d'imprévus. L'équipe Welkeys a été très réactive suite à notre demande. Personnes très sympathiques et professionnelles, leur grand réactivité a permis que tout rentre dans l'ordre rapidement. Le logement était très propre, bien équipé et idéalement situé en plein centre de Marseille.
Welkeys
Mar 2024
Bonjour, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour dans son ensemble. Nous espérons vous recevoir à nouveau dans cette location ou dans l'une de nos autres destinations. Bien à vous.
Gavin M.
5.0 • Nov 2023
Booking.com
Location excellent near the Old Port. Plenty of restaurants locally.
Nothing. All was good.
Nothing. All was good.
Hugo M.
5.0 • Oct 2023
Airbnb
El apartamento es exactamente como describen en la oferta. Amplio y con un balcón con unas vistas maravillosas sobre Marseille. Esto es un plus, a pesar de ser un 4 piso sin ascensor.
La zona tiene muchos restaurantes cerca y está a 5 minutos del puerto.
Sin embargo la hora de checkout es muy temprana. Hay que dejar el departamento antes de las 10h de la mañana. Pedimos salir una hora más tarde pero fue denegado.
Este punto podría mejorar.
La zona tiene muchos restaurantes cerca y está a 5 minutos del puerto.
Sin embargo la hora de checkout es muy temprana. Hay que dejar el departamento antes de las 10h de la mañana. Pedimos salir una hora más tarde pero fue denegado.
Este punto podría mejorar.
Welkeys
Nov 2023
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. The check-out time is included in the listing, our team cannot always allow flexibility, depending on their schedule. We would be delighted to welcome you again anytime soon. Warmest regards.
John T.
1.0 • Sep 2023
Booking.com
The apartment itself is very nice - bright, airy, and roomy. It is fairly well appointed with almost everything you want (although no washing machine, no iron and no terrestrial TV). And it does have a tiny balcony with nice rooftop views.
It is in a rough area, and we were robbed while trying to get the key from the lock box (my wife’s gold chain was ripped from her neck by a man lurking around).
It is on the 4th floor with access by a spiral staircase (not the best for those like us with lots of luggage on a long trip);
The lock needs repairing as it can only be opened by pulling the door towards you (which you do not know when you first arrive panting);
The check-in / check-out procedures required by the management agent (Welkeys) are the worse I have ever encountered in over 50 years of extensive travel for work and holiday. It is unnecessarily bureaucratic, cumbersome, clunky, tardy and moreover extremely stressful. You would have thought we were taking on a 12-month lease, not a 3-night mid-week stay. Issues include:
Having to enter our details twice in their system, in addition to providing them to Booking.com.
Requiring a deposit after payment had been made – initially it was to be €1000, but was reduced to €400. They forgot to ask for it until the last day when we were already travelling and would not give the access code until it was paid. You must pay a small administration fee upfront which our credit card provider rejected (probably because it looked like a scam) but we managed to pay with our debit card.
We then arrived before the access code was sent (given we are relying on WiFi to communicate this caused more issues).
Then once you have checked in you have to take photos of any damaged items. This seems fine, but you can only upload low resolution images, so you have to adjust the image size.
Checking out form comments section keeps taking you back to the end of the form after each letter if you want to edit your entry.
Then you are meant to send photos of the apartment as you are leaving. Why? Unless you take photos of every aspect of the apartment this provides no real protection.
It is in a rough area, and we were robbed while trying to get the key from the lock box (my wife’s gold chain was ripped from her neck by a man lurking around).
It is on the 4th floor with access by a spiral staircase (not the best for those like us with lots of luggage on a long trip);
The lock needs repairing as it can only be opened by pulling the door towards you (which you do not know when you first arrive panting);
The check-in / check-out procedures required by the management agent (Welkeys) are the worse I have ever encountered in over 50 years of extensive travel for work and holiday. It is unnecessarily bureaucratic, cumbersome, clunky, tardy and moreover extremely stressful. You would have thought we were taking on a 12-month lease, not a 3-night mid-week stay. Issues include:
Having to enter our details twice in their system, in addition to providing them to Booking.com.
Requiring a deposit after payment had been made – initially it was to be €1000, but was reduced to €400. They forgot to ask for it until the last day when we were already travelling and would not give the access code until it was paid. You must pay a small administration fee upfront which our credit card provider rejected (probably because it looked like a scam) but we managed to pay with our debit card.
We then arrived before the access code was sent (given we are relying on WiFi to communicate this caused more issues).
Then once you have checked in you have to take photos of any damaged items. This seems fine, but you can only upload low resolution images, so you have to adjust the image size.
Checking out form comments section keeps taking you back to the end of the form after each letter if you want to edit your entry.
Then you are meant to send photos of the apartment as you are leaving. Why? Unless you take photos of every aspect of the apartment this provides no real protection.
Julia W.
4.0 • Sep 2023
Airbnb
Perfekte Lage
Welkeys
Sep 2023
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Kiki B.
5.0 • Jul 2023
Airbnb
Unsere Zeit in Marseille war toll! Mir und meinen 3 Freunden hat das Airbnb super gefallen! Zuallererst war ich überwältigt von der Aussicht! Tolle Sicht über Marseille und die Basilica. Auch schön ruhig. Die Bettensituation war super, total bequeme Schlafcouch, toll! Die Lage war der Hammer. Super zentral, mitten im Zentrum und wir haben uns immer sicher gefühlt. Das Bad ist modern und insgesamt ist der ganze Wohnung sehr schön und gepflegt. Positiv waren auch: Klimaanlage und moderner Fernseher. Das einzige Manko war, dass die Teller nicht vollkommen sauber waren und, dass es generell sehr wenig an Küchenutensilien gab (nur das aller-aller Nötigste). Gefehlt haben uns: mehr Spültabs für die Spülmaschine, Olivenöl, mehr Kaffeekapseln, kleine Schüsseln und Abtrocknungstücher. Ein paar Schränke in der Küche könnten mal ausgewechselt oder repariert werden. + Mehr Verstauungsmöglichkeiten. Nichts davon hat extrem gestört, aber da könnte was gemacht werden. Insgesamt: unbedingt wieder!! 😍
Welkeys
Aug 2023
Hi, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. The kitchen is equipped to prepare simple meals. Items such as dishwasher tablets or coffee pods are not included. Your remarks have been taken into account and we will pay attention to similar feedback. We would be delighted to welcome you again anytime soon. Warmest regards.
Jordan F.
5.0 • May 2023
Airbnb
The Welkeys team was responsive and helpful in their instructions leading up to my stay. The apartment was very clean and tidy, and the view from the balcony was great - especially of the Basilique Notre Dame. Thank you for the stay!
Welkeys
Jun 2023
Dear Jordan, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again in Marseille anytime soon. Warmest regards.
John M.
4.0 • May 2023
Airbnb
Loved being in Marseille again after 35 years ( I was there as a student in the late 80s) and the location on the Rue Chateauredon was ideal. As for Marseille, still a wonderful, magical, grimy, city, but of course after so much time passing, it has changed enormously (there are tourists now) with a far wider selection of bars and restaurants and basically things to do and see. The apartment's location is ideal for a saunter up to the Cours Julien and La Plaine and Gare St Charles for excursions and down to the Vieux Port and the sea. Its very close to the Metro and you can get around very easily. on public transport. We did day trips Aix, les Calanques and Cassis and finished at Notre Dame de La Garde before going to the airport. Enjoy folks, we'll be back.
Welkeys
Jun 2023
Dear John, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again in Marseille anytime soon. Warmest regards.
Corinne N.
4.0 • May 2023
Booking.com
Super Lage, schöne Aussicht vom kleinen Balkon, praktische Wohnung
Relativ viele Mails, SMS, Whatsappnachrichten vom Gastgeber vor dem Aufenthalt. Besser wäre gewesen einfach eine Nachricht mit allen Infos. Ausstattung etwas spärlich. (Zu wenig WC Papier, kein Putzlappen, kein Korkenzieher. Zwei Kaffeekapseln zur Begrüssung wäre nett gewesen.)
Relativ viele Mails, SMS, Whatsappnachrichten vom Gastgeber vor dem Aufenthalt. Besser wäre gewesen einfach eine Nachricht mit allen Infos. Ausstattung etwas spärlich. (Zu wenig WC Papier, kein Putzlappen, kein Korkenzieher. Zwei Kaffeekapseln zur Begrüssung wäre nett gewesen.)
Aneta R.
4.0 • May 2023
Booking.com
No comment
No comment
No comment
Abdullah A.
1.0 • Apr 2023
Booking.com
it is hard to write something you like when you were struggling with the cold in this apartment
The company managing this property would spam your email/messages about using their link for check-in, security deposit, and asking for some personal information. I wasn’t particularly happy about uploading my passport picture through a third party link, and also I wasn’t at all happy with entering my credit card information in a third party link. upon check-in the guy who met me was not at all friendly. The apartment itself was very cold and the heater was not working, the toilet was moldy and when you take a shower, somehow there is a leak in the entrance and lastly, there were no utensils whatsoever inside the apartment.
Before check out, I asked for a late check out (i asked for 11 am or 12 pm instead of 10 am) and they were not flexible at all, they haven’t provided a reason to reject my request but they have mentioned (check out at 10 am is permanent)
In conclusion, I would not stay in this apartment again.
The company managing this property would spam your email/messages about using their link for check-in, security deposit, and asking for some personal information. I wasn’t particularly happy about uploading my passport picture through a third party link, and also I wasn’t at all happy with entering my credit card information in a third party link. upon check-in the guy who met me was not at all friendly. The apartment itself was very cold and the heater was not working, the toilet was moldy and when you take a shower, somehow there is a leak in the entrance and lastly, there were no utensils whatsoever inside the apartment.
Before check out, I asked for a late check out (i asked for 11 am or 12 pm instead of 10 am) and they were not flexible at all, they haven’t provided a reason to reject my request but they have mentioned (check out at 10 am is permanent)
In conclusion, I would not stay in this apartment again.
Welkeys
Jul 2023
Hi, we have read your feedback carefully. We are surprised by your feedback since most guest enjoy their stay in this accommodation. Our team does use various platforms to provide and collect information to organise each stay in the best way possible. We remained available to assit you throughout your stay and explain how the deposit or heating system worked. We would have helped you with any cleanliness issue, had you reported any. The check-out time is clearly mentioned in the listing. Depending on their schedule, our team cannot always allow for flexibility. We remain at your disposal for further information. Regards.
Arthur D.
4.0 • Apr 2023
Airbnb
Fantastic apartment with a wonderful terrace to look out over Marseille. Great location with bars and boulongeries near by. We checked in an hour and a half after we were expecting and it was difficult to get in touch with them as they never phoned us back or told us when the place was ready but other than that it was great
Welkeys
Apr 2023
Dear Arthur, thank you for taking the time to write us a feedback. We are happy that you enjoyed this apartment in itself. Our team did have issues to get in touch with you to organise the check-in, we will make sure to check out what happened. As we strive to improve with each guest, we do hope to welcome you again to provide you with a better experience. Best regards.
Shannah K.
5.0 • Mar 2023
Airbnb
My friends and I had a great time staying at this apartment. The location was perfect for walking through the city and a short walk from great bars and restaurants. Make sure to try the Zap sandwich shop. The apartment was spacious, had a good shower and view from the apartment was amazing. We had all the amenities we needed. Thank you for a great stay!
Welkeys
Apr 2023
Dear Shannah, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again in Marseille anytime soon. Warmest regards.
Anton S.
5.0 • Mar 2023
Airbnb
Nice place to stay. Walkable to everything and cozy
Welkeys
Mar 2023
Dear Anton, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again in Marseille anytime soon. Warmest regards.
Rik V.
4.0 • Feb 2023
Airbnb
De prijs-kwaliteitverhouding is top! Het appartement voldeed volledig aan de verwachtingen: de foto's en de beschrijving op de website kwamen perfect overeen met de eigenlijke ruimte. De matras van het bed in de slaapkamer is daarenboven uitstekend! Het balkon met een prachtig uitzicht op la Bonne Mère (en de zee!) is zonder twijfel een enorm pluspunt, om nog maar te zwijgen van de ligging. Het appartement is namelijk gelegen in hartje Marseille; la Canebière is maar enkele stappen verwijderd (met metrostation), evenals le Cours Julien (met een bruisende sfeer!).
Kortom, Marseille is een zalige stad en dit appartement is de ideale uitvalsbasis om haar schoonheid te ontdekken!
Kortom, Marseille is een zalige stad en dit appartement is de ideale uitvalsbasis om haar schoonheid te ontdekken!
Welkeys
Feb 2023
Dear Rik, thank you for taking the time to write us a feedback. We are happy that you enjoyed the location and comfort of this apartment. We would be delighted to welcome you again in Marseille, or in any other one of our destinations. Have a good day!
Kokulan K.
3.0 • Feb 2023
Airbnb
Svært at komme i kontakt med værten.
Welkeys
Mar 2023
Dear Kokulan, thank you for taking the time to write us a feedback. We have taken your remark into account and we will make sure to share it with the relevant team. We do hope to welcome you again in one of our destinations. Have a good day!
Nezha L.
5.0 • Jan 2023
Airbnb
Casa tranquila ubicada en un barrio concurrido y donde se encuentran tanto restaurantes como supermercados, farmacias etc.
Hervé es encantador y siempre atento.
Nos aconsejó muchos sitios que visitar y restaurantes buenos.
Volveré.
Hervé es encantador y siempre atento.
Nos aconsejó muchos sitios que visitar y restaurantes buenos.
Volveré.
Welkeys
Feb 2023
Hola, gracias por su comentario. Nos alegramos de que haya disfrutado de su estancia en general. Estaremos encantados de recibirla de nuevo. Atentamente.
Katarzyna P.
4.0 • Jan 2023
Booking.com
Czysto schludnie wyposażenie.
Duży depozyt
Duży depozyt
Sophie H.
5.0 • Dec 2022
Airbnb
Our stay in Welkeys apartment in Marseille was perfect. The flat was well equipped, clean, easily slept 4, well stocked kitchen, precious balconies, and super central. The Welkeys team also responded quickly and very professionally. Would recommend!
Welkeys
Dec 2022
Hi Sophie, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Sandrine G.
5.0 • Nov 2022
Airbnb
Super séjour. Soleil au RV.
Le port de Marseille, le Mucem, la Bonne mère, les îles du frioul, le cours Julien, le quartier Noailles ou celui du Panier...La corniche, la plage des Catalans...On adore Massilia!!!
Le port de Marseille, le Mucem, la Bonne mère, les îles du frioul, le cours Julien, le quartier Noailles ou celui du Panier...La corniche, la plage des Catalans...On adore Massilia!!!
Welkeys
Nov 2022
Bonjour Sandrine, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour dans son ensemble. Nous espérons vous recevoir à nouveau dans cette location ou dans l'une de nos autres destinations. Bien à vous.
Alexandra H.
4.0 • Nov 2022
Airbnb
Die Wohnung liegt recht zentral im lebhaften Viertel Noailles, was man abends auch am allgemeinen Lärmpegel merkt. Wenn man eine Wohnung mit zwei Betten braucht ist sie zu empfehlen, da die Schlafcouch breit und bequem ist. Der Balkon ist zwar schmal, man hat aber einen weiten Blick, da die Wohnung über den Dächern der Umgebung liegt. Nicht zu empfehlen, wenn Treppensteigen ein Problem ist.
Hinweis für Kaffeetrinker: die Kaffeemaschine ist von Nespresso, es passen aber auch die hauseigenen Kapseln von Torrefaction Noailles, 56 La Canebière, die es im 10er-Pack in verschiedenen Sorten gibt.
Hinweis für Kaffeetrinker: die Kaffeemaschine ist von Nespresso, es passen aber auch die hauseigenen Kapseln von Torrefaction Noailles, 56 La Canebière, die es im 10er-Pack in verschiedenen Sorten gibt.
Welkeys
Nov 2022
Hi Alexandra, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Valentina S.
4.0 • Sep 2022
Airbnb
well located, nice balcony, clean apartment, recomendable!
Welkeys
Oct 2022
Hi Valentina, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
Connor M.
5.0 • Sep 2022
Airbnb
Stunning balcony and a very nice apartment.
Welkeys
Oct 2022
Dear Connor, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Warmest regards.
No result
US$62.00 → US$146.00nightly