Wir mussten unseren Aufenthalt nach der ersten Nacht leider abbrechen, da die Wohnung extrem schm...
Wir mussten unseren Aufenthalt nach der ersten Nacht leider abbrechen, da die Wohnung extrem schmutzig war. Im Bett lagen tote und lebendige Insekten, die Handtücher waren teilweise ungewaschen und fleckig, an den Wänden war super viel Schimmel, generell hat es sehr feucht gerochen. Direkt am Anfang haben wir außerdem festgestellt, dass wir kein warmes Wasser haben, die Kommunikation mit dem Host war sehr schwierig, er hat keine Anstalten gemacht, irgendetwas zur Problembehebung beizutragen und auch der Check-in hat sich als sehr kompliziert erwiesen, wir haben fast 40 Minuten vor der Unterkunft gewartet, bis uns der Code für die Schlüsselbox mitgeteilt wurde. Die Rückerstattung über Airbnb hat zum Glück gut und schnell funktioniert!
Welkeys - Avril 2024
Hi Philippa, we have read your comment carefully. We are sorry for the issues you encountered during your stay. Our team is working on restoring hot water to the accommodation and we will make sure to discuss your remarks regarding the cleanliness and check-in with them. As we strive to improve with each guest, we hope to welcome you again to provide you with a better experience. Best regards.
Points négatifs :
- pas d'eau chaude du weekend et aucune démarche pour nous aider
- poussière p...
Points négatifs :
- pas d'eau chaude du weekend et aucune démarche pour nous aider
- poussière partout, aspirateur probablement passé avec beaucoup de légèreté, restes de nourriture coincé autour de la gazinière, mar de café moisit au fond de la cafetière
- hote avec fuite d'eau sur la gazinière électrique quand il pleut
- toilette qui ne ferment pas dont l'abattant est cassé
- à notre arrivée pas de chauffage ni wifi à nous de nous débrouiller pour tout mettre en route
- demande au concierge de faire le 3eme lit, draps juste posés dessus
- concierge qui ne répond pas du weekend
Points positifs :
- remboursement à hauteur de 10% pour le manque d'eau chaude
- communication cordiale bien avec l'hôte
Héloïse V. - Septembre 2022 Le séjour s’est très bien passé. L’équipe de welkeys a été accueillante et efficace. Le logement ...
Le séjour s’est très bien passé. L’équipe de welkeys a été accueillante et efficace. Le logement avait tout le nécessaire et la proximité de la gare et des transports était très pratique.
Welkeys - Septembre 2022
Bonjour Héloïse, merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié l'emplacement et l'équipement de cet appartement ainsi que le contact avec nos équipes. Nous espérons vous recevoir à nouveau dans cette location ou dans l'une de nos autres destinations. Bien à vous.
A lovely place in a great location, close to the train station and bus stop to get into the city ...
A lovely place in a great location, close to the train station and bus stop to get into the city centre. Great air con which was greatly appreciated in the summer heat! Couldn't find a shower curtain but managed with hanging a towel up. Stairs/mezzanine bed didn't have any railing so had to take care on them, and was a bit low on toilet paper for three, but overall a lovely stay.
Welkeys - Août 2022
Dear Joanna, thank you for taking the time to write us a feedback. We are happy that you enjoyed the location and comfort of this apartment. The shower is made in a way that should not require a shower curtain. The stairs are clearly visible on the pictures. We hope to welcome you again in Bordeaux, or in any other one of our destinations. Warmest regards.
I was traveling overseas to France for my daughter’s wedding. She gave me an Airbnb with the Well...
I was traveling overseas to France for my daughter’s wedding. She gave me an Airbnb with the Wellkey team in Bordeaux. They look to be a good company and highly rated. I booked the reservation traveled 14 hours to Arrive on the street late Without any host to check me in
They had sent information on WhatsApp without telling me where it would be. I didn’t receive it until two days later when I went to use WhatsApp to contact my sister in London. I tried reaching out to the host numerous times to see if they could resend the information when I was waiting on the streets of Bordeaux . They never responded or resent me the information with instruction where to find it. They told me they would be available 24/7. They were not.
I was exhausted And desperate.
I could never endorse Wellkey Team to anyone. This is the first bad review I have ever had to write. I am in the customer service industry and I would never treat a customer this way, and not refund their money if I never gave them the service
Welkeys - Août 2022
Dear Julie, we have read your feedback carefully. Our team did send the correct information for the check-in. We have taken your remarks into account and we will discuss with our team how to improve the check-in process. As we strive to improve with each guest, we hope to welcome you again to provide you with a better experience. Best regards.
When I rented there was no way to turn on the bath or the shower. So it was completely unfit if y...
When I rented there was no way to turn on the bath or the shower. So it was completely unfit if you plan to wash. Check if it's functioning.
There is a rental company that does an absolutely useless job providing service. If you do rent only use the Airbnb platform to communicate.
Also the check out time was an absurd 10am. 11am is already 'early', and now a ton of rentals are pushing to even earlier. Do not support these practices. Many people leave early to anyway, but being forced to can cause havoc on holiday plans.
Other than all that, it is a lovely apartment.
Welkeys - Juillet 2022
Dear Sabeen, thank you for taking the time to write us a feedback. We are happy that you enjoyed this apartment overall. The check-out time is indicated on the listing. We have taken into account your remark regarding the shower. We will make sure to check out what happened with our team. As we strive to improve with each guest, we hope to welcome you again to provide you with a better experience. Best regards.
A well equipped and conveniently located apartment.
A well equipped and conveniently located apartment.
Welkeys - Juillet 2022
Dear Eden, thank you for taking the time to write us a feedback. We are happy that you enjoyed the location and equipment of this apartment. We would be delighted to welcome you again anytime soon. Warmest regards.
Ammi-Joan P. - Juillet 2022 This was a spectacular place - rustic and gorgeous, very nicely set up and with all needs met. Gr...
This was a spectacular place - rustic and gorgeous, very nicely set up and with all needs met. Great location in walking distance to all needed areas, and I especially appreciated the proximity to the train station. Absolutely loved my stay here and would return in a second!
Welkeys - Juillet 2022
Dear Ammi, thank you for your feedback. We are delighted that you enjoyed your overall stay. We hope to welcome you again in this accommodation or in one of our destinations. Warmest regards.
Très bon séjour, logement au calme et bien agencé. Je n'avais pas fait attention à la clim et ell...
Très bon séjour, logement au calme et bien agencé. Je n'avais pas fait attention à la clim et elle a été la bienvenue pendant la semaine de canicule !
Welkeys - Juillet 2022
Bonjour Lisa, merci pour votre commentaire. Nous sommes heureux que vous ayez apprécié l'aménagement et le calme de ce logement. Nous espérons vous accueillir à nouveau dans cette location, ou dans l'une de nos destinations. Excellente journée !
Beautiful apartment, very cool vibes. Everything is within walking distance. Lidl was a 5 min wal...
Beautiful apartment, very cool vibes. Everything is within walking distance. Lidl was a 5 min walk, the train station was 10 minutes which was fantastic for day trips to the beach and St Emillion.
The neighbour was really friendly, overall a great trip and I would highly recommend Bordeaux and this apartment!
Welkeys - Mai 2022
Dear Ross, thank you for your feedback. We are delighted that you enjoyed the location and decoration of this apartment. We hope to welcome you again in this accommodation or in one of our destinations. Warmest regards.
Logement bien placé près de la gare.
Logement bien placé près de la gare.
Welkeys - Mai 2022
Bonjour Yoann, merci pour votre commentaire. Nous sommes heureux que vous ayez apprécié l'emplacement de cet appartement. Nous espérons vous accueillir à nouveau dans l'une de nos destinations. Bien à vous.
